Privacy Policy
This policy explains how TasteCove AI LLC ("TasteCove AI," "we," "us," or "our") handles information associated with telephone orders and the optional TasteCove AI Order Confirmations SMS program. It does not describe every feature of the merchant dashboard or replace an independently operated restaurant's own privacy policy.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
1. Information used by this service
Depending on your interaction, information can include:
- Your mobile number, caller number when available, and name if provided.
- The restaurant, ordered items and modifications, order identifier, amount, and pickup details.
- Telephone interaction details, such as call identifiers, timestamps, and transcript text relevant to your order, questions, or messaging choice.
- Records of your SMS consent, refusal, opt-out, or re-enrollment, including when and how the choice was made and the number it applies to.
- SMS content, message identifiers, delivery status, error information, and messages you send to the service.
- Information you provide when requesting support.
Audio recordings, where enabled, are subject to the notice provided during the call and applicable requirements. This policy does not mean every telephone call is audio-recorded.
2. How information is used
We use information to process and communicate your order, send the confirmation you requested, respond to support requests, honor your messaging preferences, and investigate service or delivery problems. We also use necessary records to prevent misuse, demonstrate consent, and meet applicable recordkeeping requirements.
Declining SMS does not prevent you from placing an order. Merely supplying a telephone number or accepting terms does not enroll you in text messaging.
3. Operational sharing
Participating restaurants: We provide the restaurant with the order and contact information needed to handle your request. SMS consent to TasteCove AI does not authorize the restaurant to send its own marketing messages.
Service providers: Providers that support telephone processing, messaging delivery, hosting, and technical support may process information needed to perform those services. These include Twilio for communications. We authorize such processing for operating or supporting the service, not for those providers' independent marketing.
Consent records: SMS opt-in information and consent are not sold, rented, or transferred to restaurants or other businesses for their own messaging campaigns. Necessary processing by providers supporting this program, and disclosures required by law or a valid legal process, are limited to those purposes.
4. Your messaging choices
Reply STOP to unsubscribe from the TasteCove AI messaging service that sent the text. This covers participating restaurants using that same service. We may send one acknowledgement of the opt-out. It does not cancel an order.
Reply HELP for messaging assistance, or email support@tastecoveai.com. You can use the email address if an SMS response is unavailable.
For message frequency, charges, and re-enrollment information, see our Terms of Service.
5. Retention and requests
We retain information for as long as needed to handle orders and support, maintain consent and opt-out records, resolve disputes, and satisfy applicable legal requirements. We delete or de-identify information when it is no longer needed for those purposes. An opt-out record may need to be retained so we can continue to respect your choice.
You may contact support@tastecoveai.com to request access, correction, or deletion of information associated with this service. We may need to verify the request and may retain information where required or permitted by applicable law. Please do not email passwords, payment-card details, or identity documents unless a secure verification process is specifically arranged.
6. Updates and contact
We may revise this policy and will show the updated date on this page. A policy update does not provide consent for new kinds of text messages.
For privacy questions, contact TasteCove AI LLC at support@tastecoveai.com.