Terms of Service
These terms apply to the TasteCove AI Order Confirmations text-messaging program operated by TasteCove AI LLC ("TasteCove AI," "we," "us," or "our"). They cover this SMS program; separate agreements may apply to restaurant services or merchant subscriptions.
Texting is optional. You can place an order without receiving a text. This program sends order confirmations, not advertising.
SMS Terms
1. What the program provides
When you place a telephone order through TasteCove AI at a participating restaurant and choose to receive a text, TasteCove AI sends an SMS confirmation with information about that order. It may include the restaurant name, order number, items, amount, and pickup information available for the order.
TasteCove AI controls the confirmation templates. Participating restaurants provide transaction details and remain independently operated businesses. This program does not send promotional offers or enroll you in a restaurant's marketing list.
2. Your choice to receive a text
During the telephone order, the assistant identifies TasteCove AI as the messaging provider, confirms your mobile number, explains the text-message offer, and asks for your permission. A clear affirmative response authorizes the confirmation for that order. Providing a number, placing an order, accepting these terms, silence, or an unclear response does not by itself authorize a text.
Consent is not a condition of purchase. Declining a text does not prevent you from placing an order. Provide a mobile number you control and are authorized to use, and tell us if it is incorrect or changes.
3. Message frequency
One order-confirmation message per successfully submitted order for which you expressly agree to receive SMS. Consent for one order does not automatically cover future orders. You may also receive a service response when you request help or change your messaging preference. This is not a recurring marketing subscription.
4. Message costs
Message and data rates may apply. Your mobile provider's messaging and data charges may apply to messages sent or received. Contact your provider with questions about your plan.
5. Stopping messages
Reply STOP to a TasteCove AI text to unsubscribe from this SMS program. You may receive one final message acknowledging your opt-out. Further program messages will stop unless you opt in again.
An opt-out applies to the TasteCove AI messaging service that sent the text, including confirmations for other participating restaurants using that same service. Opting out does not cancel your restaurant order.
If you previously opted out, you can reply START to the same number to re-enable messaging. A new order-confirmation text still requires an affirmative SMS choice for that order.
6. Getting help
Reply HELP for messaging assistance, or email support@tastecoveai.com. If a keyword reply does not reach you, use the support email. For food preparation, pickup, changes, cancellations, or refunds, contact the restaurant directly.
7. Delivery and order information
Text delivery depends on your device, network, and mobile provider. Messages may be delayed or may not arrive. Carriers are not liable for any delayed or undelivered messages.
An SMS summarizes the order information available to TasteCove AI. It is not a payment receipt, a guarantee of restaurant acceptance, or a notice that food is ready unless the message expressly states that verified status. Any stated pickup time is an estimate unless the restaurant confirms otherwise. The restaurant handles fulfillment and its applicable order policies.
Ordinary replies to an SMS do not automatically change or cancel an order. Please contact the restaurant for those requests.
8. Privacy
Our Privacy Policy explains the information used for telephone orders and this SMS program, including contact details, order information, messaging preferences, and delivery records.
9. Changes and contact
We may update these terms by posting a revised version with an updated date. Updating these terms does not itself authorize new message purposes or marketing. Any new messaging purpose requires appropriate separate consent.
For questions about these SMS terms, contact TasteCove AI LLC at support@tastecoveai.com.